Frequently asked questions

  • 1. Choose your cleaning type
    Weekly, bi-weekly, monthly, one-time, or a move-in/move-out clean.

    2. Fill out the inquiry form
    You’ll share a few basics about your home — size, layout, and any notes or preferences. This helps me determine if we may be a good fit to move forward.

    3. Walkthrough scheduling
    If your inquiry aligns with my services and availability, I’ll email you with next steps to schedule an in-home walkthrough.

    4. In-home walkthrough & review
    During the walkthrough, I’ll review your home, discuss your needs, and assess the level of care required. This ensures fair, accurate pricing and confirms whether we’re a good long-term fit.

    5. Pricing & confirmation
    Following the walkthrough — usually the same day, and always within 24 hours — I’ll reach out to confirm pricing, availability, and next steps. If everything aligns, we’ll confirm your start date.

    6. First clean & agreement signing
    On the day of your first clean, you’ll sign a short service agreement. Initial visits often take a bit longer as I reset your home to a clean, manageable baseline.

    7. Ongoing service begins
    From there, your cleanings continue on the schedule we agreed on — weekly, bi-weekly, or monthly — with consistency, care, and attention to detail.

    This process keeps everything clear, intentional, and tailored specifically to your home.

  • My pricing is intentional, transparent, and grounded in the time and care your home truly requires.

    Every home is unique — and so is every cleaning.

    Here’s what determines your rate:

    • Home size
    Homes up to 2,999 sq ft fall under my standard pricing.
    Homes 3,000 sq ft and above are considered premium/luxury because they naturally require more time, more movement, and more detailed care.

    • Time required
    A standard home may take 2.5–3.5 hours.
    A larger home can require 5–8+ hours.

    • Lifestyle factors
    Pets, kids, busy households, and high-traffic spaces all impact how often and how deeply a home needs to be cleaned.

    • The initial reset clean
    Every first visit is more detailed — this allows future cleanings to stay consistent, efficient, and beautiful.

    • Simple, fair structure
    Your final price always follows the same format:
    (Base rate + room add-ons + home condition fee) x cleaning type fee

    This keeps everything fair, honest, and predictable — for every client, every time.

  • Payment Expectations

    Payment is due the day of your cleaning once your service is complete.

    I accept:
    • Cash
    • Card
    • Venmo
    • Zelle

    Invoices are available upon request.

    Cancellations + Rescheduling

    Because I reserve your time specifically for you:

    Cancellations or reschedules require at least 24 hours’ notice. Same-day cancellations or no-shows will be charged 100% of the service fee.

    If your home needs extra time

    If buildup, skipped visits, lifestyle changes, or home size require additional cleaning time, I’ll let you know before I begin. My goal is always clarity — never surprises.

    If something is accidentally damaged

    Although extremely rare, if an item is ever damaged during a cleaning, I will:

    1. Tell you right away

    2. Explain what happened

    3. Work with you to resolve the situation with integrity and good faith

    This does not apply to fragile or unstable items, pre-existing damage, or décor not properly secured.

    Signing required before your first cleaning

    All clients sign:
    • A Cleaning Service Agreement
    • A Liability Waiver

    These documents protect your home, protect my business, and ensure we’re always on the same page.